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Refund Policy

NOTE: Ethnicbasket customer care executives never ask for bank related sensitive information like OTP, CREDIT/DEBIT card details from anyone during call. So, kindly don`t share such details to anyone.

We want you to be fully satisfied with your purchase from us. Ethnicbasket will put sincere efforts towards customer’s interest & works hard in satisfying the customer needs with our customer friendly return policy. Our return policy is also made by keeping such points in mind. To ensure this, we streamlined our return process which is as mentioned below:

We have 100% consumer protection program where customer can return products under following conditions:

1. Products which you received in “Damaged/Defective/Broken” Condition.
2. Wrong product received.

Return Procedure of Ethnicbasket

First of all, every customer must return his/her product in its original packing within 3 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. You need to contact Ethnicbasket customer care team first if you want return the product. You can contact us by either sending an email to ethnicbasketcare@gmail.com. Please note that customer needs to self-courier to Ethnicbasket's warehouse after receiving return instructions by Ethnicbasket customer care team via e-mail, as we don't have reverse pickup facility. We will not accept which are directly sent back to our warehouse without informing Ethnicbasket customer care team.

All returns request are processed via official Ethnicbasket customer care e-mail to ethnicbasketcare@gmail.com with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.

Please allow Ethnicbasket customer care team at least 24-48 hours to check and respond you further instructions of returning an item/product.

Once Ethnicbasket customer support team will approves your return request, then you will get your refund in the form of original payment method only.


Return Conditions

No Returns will be accepted for the products which are sold during promotional offers.
Items which you want to return must be in unused condition with original packing. Before returning/exchanging the items, please make sure that products are returned with the original tags and packaging intact, in an unwashed and undamaged condition. Refund will only be issued only after through a quality check of the product.
Once Ethnicbasket customer service representative will accept return in our warehouse,then we will process your refund in the original payment method only. after deducting a nominal charge for order processing.
Ethnicbasket will not accept returns which are sold during any promotional sale/offers.